Call us at (610) 258-1149 Email us at newimperial1680@gmail.com

Return and Refund Policy

To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at the newimperial1680@gmail.com. For immediate response, please call the restaurant. Preparation of your order will begin immediately after your order has been received.

FOOD ORDER ERRORS

If you receive food that is different from what your receipt shows, we sincerely apologize. Please call us as soon as you notice that there was an error in your order. You may come to pick up the correct food item, or we can put that order on store credit and you may get it for free next time.

Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s) to the restaurant.

FOOD ORDER INCOMPLETE

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. Your missing dishes will be made as soon as possible. You may cancel the missed food before we prepare it without any question, and we will refund you with store credit.

Please note: we do provide courtesy items such as disposable silverware, chopsticks, etc. when requested for free. If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts, refunds or store credit because of the free courtesy item.

FOOD DISSATISFACTION

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.

SPICE LEVEL

We offer a choice of spice levels (Mild, Spicy, Extra Spicy) but spice can be different for everyone. We usually suggest that you are on the side of caution and choose a lower spice level because you can add spice in, but can’t take it out! We do not offer discounts or refunds for a preferred different spice level, but we will keep it in record for the next time you order.

CANCEL ORDER

Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items.

COMPLEMENTARY FOOD

Sorry, we cannot provide a refund or cash value on any complimentary food.

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.

Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.

* If any of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Also, we will only prepare a second food order in all situation and we will not prepare a third order replacement.

** There may be exceptions to this policy.

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